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Head of Digital Platforms, NICMAR University

Alok Kumar Jha

Product and platform leader for AI, payments and SaaS. I build digital platforms from zero to scale and own the outcome, from architecture to P&L.

Top 20 Digital Transformation Leaders 2026, Digital Confex

See selected work Email me
Portrait of Alok Kumar Jha
$120M
annual bookings on payment infrastructure I architected
₹8 Cr
annual revenue from a vertical I launched from zero
50K+
peak concurrent users on platforms I've owned
9+ yrs
leading product and platform teams of up to 40

Selected work

Four builds that show how I work

NICMAR University, 2024 to now

Launching a new revenue line inside a legacy university

Built NICMAR Online from nothing: the platforms, the team and the go-to-market, with full P&L ownership.

  • ₹1.5 Cr in 3 months
  • ₹8 Cr annual revenue
  • 90% conversion
How I did it
  • Architected CRM, ERP, LMS (D2L Brightspace), calling software, payments, Alumni and Placement portals, unified with the Student Information System on AWS
  • Built UGC and AICTE compliance into vendor selection and architecture from day one
  • Won buy-in from the Vice Chancellor, Director General and governing bodies; hired a 30+ member team

Imarticus Learning, 2023 to 2024

Payment infrastructure built from scratch

Designed the organisation's global payment system to handle peak enrolment traffic without failures.

  • $120M annual bookings
  • 50K+ peak concurrency
  • 95% feature adoption
How I did it
  • Owned architecture, AWS, CI/CD and code review on a shared core for B2B, B2A and B2G
  • Led SOC 2, HIPAA, WCAG and PII compliance, and VAPT before enterprise rollout
  • Validated scale with JMeter load testing before each peak

NICMAR University and Imarticus Learning

Production AI: a RAG agent and workflow automation

Shipped a document Q&A agent end to end, and AI agents that took manual work out of onboarding and L&D.

  • $0.9M saved annually
  • Built hands-on
How I did it
  • Document ingestion, embeddings and semantic search on Supabase pgvector, with LLM answers via NVIDIA NIM, served through Python/FastAPI
  • Extended the agent to draft marketing content from webinar transcripts
  • Automated onboarding and L&D workflows at Imarticus

Paradiso Software, 2022 to 2023

Enterprise LMS for IBM, Walmart and Flipkart

Owned a white-labelled, instance-based learning platform used by global enterprise clients.

  • 80K concurrency
  • 17% revenue growth
  • 89% of vulnerabilities fixed pre-launch
How I did it
  • Delivered SAP S/4HANA, SSO, payment gateway, MS Workspace and HR tool integrations
  • Built an AI Course Generator and lead-generation features
  • Set up SOC 2 and WCAG compliance frameworks and led VAPT

Experience

9+ years, 6 companies

NICMAR University

Oct 2024 to now

Head of Digital Platforms

Reports to Director, advises Vice Chancellor and Director General. 30+ member team.

  • Launched NICMAR Online: ₹1.5 Cr in 3 months, now ₹8 Cr annual revenue, with full P&L ownership
  • Architected the full digital ecosystem (CRM, ERP, LMS, payments, portals) on AWS
  • Built and shipped a production RAG AI agent end to end
  • Designed lead-funnel and CRM architecture with CAC/LTV tracking

Imarticus Learning

Jul 2023 to Oct 2024

Senior Technical Product Manager

Reported to VP and CTO. 25+ member team.

  • Architected global payment infrastructure handling $120M in annual bookings at 50K+ peak concurrency
  • Owned the LMS platform end to end: architecture, AWS, CI/CD and code review
  • Built AI agents for onboarding and L&D, saving $0.9M annually
  • Owned SOC 2, WCAG, PII and HIPAA compliance; led VAPT
Earlier roles, 2017 to 2023

Paradiso Software

May 2022 to Jul 2023

Product Manager

Reported to CEO. 15-member team.

  • Owned an enterprise LMS serving IBM, Walmart and Flipkart; 80K concurrency and 17% revenue growth

Nethority Technologies

Oct 2021 to May 2022

Associate Product Manager

Reported to CTO. 10-member team.

  • Built an e-commerce platform; contributed to consistently hitting ₹5 Cr quarterly revenue targets

Alca Media

Nov 2019 to Oct 2021

Senior Project Manager

Reported to CEO. 10-member team.

  • Launched a web and mobile application from scratch, generating $4M in revenue within two years

NVIDIA

Jul 2017 to Nov 2019

Project Manager

40-member team.

  • Led a team supporting generative AI model development, contributing to $1.5M in first-year revenue
  • Directed the AI Autopilot project using human-in-the-loop data mapping and frame labelling

Recognition

2026

Top 20 Digital Transformation Leaders

Digital Confex

Skills

Product and business

Product strategy, 0→1 launches, P&L ownership, go-to-market, OKRs, CAC/LTV funnels, RFPs, executive stakeholder management

AI

RAG architecture, LLM integration (NVIDIA NIM, GPT), vector search, AI agents, Python/FastAPI, computer vision

Platform and cloud

AWS architecture, payment systems, CI/CD, load testing, CRM, ERP and LMS, SAP S/4HANA, SSO, iOS/Android delivery

Compliance and security

SOC 2, HIPAA, WCAG, PII and data privacy, VAPT, UGC and AICTE regulatory compliance

Questions people ask

Who is Alok Kumar Jha?

Head of Digital Platforms at NICMAR University in Mumbai, and a product and platform leader with 9+ years across AI, payments, SaaS and EdTech. Previously at Imarticus Learning, Paradiso Software and NVIDIA.

What does Alok specialise in?

Building digital platforms from zero to scale: platform architecture on AWS, payment infrastructure, production AI (RAG and AI agents), enterprise compliance (SOC 2, HIPAA, WCAG) and P&L ownership of new digital revenue lines.

What has Alok built?

NICMAR Online (₹1.5 Cr in 3 months, now ₹8 Cr annual revenue), payment infrastructure at Imarticus handling $120M in annual bookings at 50K+ peak concurrency, a production RAG AI agent, and an enterprise LMS serving IBM, Walmart and Flipkart.

Where does Alok work now?

Since October 2024, Alok has been Head of Digital Platforms at NICMAR University, Mumbai, leading a 30+ member team and owning the P&L of NICMAR Online.

What is Alok's experience with AI?

He built a production RAG AI agent end to end, built AI agents at Imarticus that saved $0.9M annually, and led a 40-member team at NVIDIA supporting generative AI and computer vision work.

Is Alok open to new roles?

Yes — product and platform leadership roles in AI, payments and SaaS, in Mumbai and across Europe. Email alokvjha@gmail.com or connect on LinkedIn.

Let's talk

Open to product and platform leadership roles in AI, payments and SaaS, in Mumbai and across Europe.

alokvjha@gmail.com LinkedIn Resume (PDF)